Privacy Policy
Effective Date: July 17, 2026
Last Updated: July 17, 2026
Plant Protector Inc., doing business as Lost Coast Plant Therapy (“Lost Coast Plant Therapy,” “we,” “us,” or “our”), respects your privacy.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit lostcoastplanttherapy.com and related pages operated by us (the “Site”), purchase our products, create an account, submit an application or form, subscribe to our communications, contact us, or otherwise interact with us.
1. Notice at Collection and Personal Information We Collect
The categories described below reflect the personal information we have collected and disclosed during the preceding 12 months and the information we currently collect.
Identifiers and Contact Information
We may collect:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Customer or account identifiers
- Account login information
- Internet Protocol address
- Device, browser, cookie, and advertising identifiers
We use this information to process orders, manage accounts, provide customer service, communicate with you, operate and secure the Site, prevent fraud, conduct marketing, and measure advertising.
We may disclose this information to Shopify, payment processors, shipping and fulfillment providers, email and marketing providers, advertising and measurement providers, security providers, and other companies that help operate our business.
Commercial and Transaction Information
We may collect:
- Products viewed
- Shopping-cart activity
- Purchase and order history
- Payment method and transaction information
- Returns, exchanges, and refunds
- Discount or promotional-code usage
- Customer preferences
- Application and account information
We use this information to process and fulfill orders, provide customer service, maintain business records, understand customer interests, prevent fraud, and measure marketing and advertising performance.
Internet, Device, and Website Activity
We may collect:
- Pages and products viewed
- Links and buttons clicked
- Referring websites
- Search terms
- Advertisement and campaign information
- Dates and times of visits
- Browser and device type
- Operating system
- Site interactions
- Shopping-cart and checkout activity
- Interactions with emails, advertisements, forms, and embedded content
We use this information to operate and secure the Site, understand how visitors use it, improve its performance, measure advertising, and provide more relevant communications and marketing.
Approximate Location Information
We may collect an approximate location based on your Internet Protocol address.
We may use this information to apply regional privacy settings, determine tax and shipping availability, prevent fraud, understand Site traffic, and measure advertising.
Business and Application Information
If you submit a wholesale, retail, farm, commercial agriculture, licensed cultivation, or distributor application, we may collect:
- Business name and contact information
- Business type
- Resale or tax information
- License or permit information
- Farm, cultivation, or operation information
- Purchasing and distribution information
- Other information you provide in the application
We use this information to review and administer applications, establish business relationships, meet tax and regulatory requirements, and communicate with applicants.
Communications and Submitted Content
We may collect:
- Contact-form submissions
- Customer-service emails
- Chat or message contents
- Reviews and feedback
- Photographs or other content you submit
- Records relating to customer-service issues or disputes
We use this information to respond to inquiries, provide customer service, improve our business, resolve disputes, and protect our legal rights.
Preferences and Inferences
We may create or receive information about:
- Product interests
- Customer or marketing segments
- Communication preferences
- Advertising audiences
- Likely interests inferred from Site activity or purchase history
We use this information for marketing, customer communications, personalization, analytics, and advertising.
Sensitive Personal Information
Account credentials and payment-related information may be processed through Shopify and our payment providers to provide accounts, complete transactions, prevent fraud, and maintain security.
We do not use sensitive personal information to infer characteristics about individuals or for purposes that require a right to limit under applicable privacy laws.
2. Cookies and Tracking Technologies
We and our service providers use cookies, pixels, tags, scripts, local storage, and similar technologies collectively referred to as “Tracking Technologies.”
Tracking Technologies may collect or transmit information such as:
- Internet Protocol address
- Browser and device information
- Cookie and advertising identifiers
- Pages and products viewed
- Links or buttons clicked
- Shopping-cart and checkout activity
- Advertisement interactions
- Referring pages
- Purchases and other conversion events
- Dates and times of visits
Some Tracking Technologies are operated by third parties. These third parties may receive information when you visit or interact with the Site and may combine it with information collected through other websites or services, subject to their own privacy practices.
Essential Technologies
Essential technologies are necessary to operate the Site and provide services you request. They support functions such as:
- Site and account security
- Customer login
- Shopping-cart functionality
- Checkout and payment processing
- Fraud prevention
- Load balancing and Site performance
- Saving privacy preferences
- Remembering regional or currency settings
Essential technologies may operate without consent where permitted because they are necessary to provide the Site and services you request.
Analytics and Performance Technologies
Analytics and performance technologies help us understand how visitors use the Site, how visitors find us, which pages and products are viewed, and how the Site performs.
We use Shopify’s built-in analytics and may use related performance and measurement services.
Advertising Technologies
We use Google Ads and related Google advertising and conversion-measurement services.
Advertising technologies may be used to:
- Determine whether a visit or purchase resulted from an advertisement
- Measure advertising performance
- Attribute purchases and other actions to advertisements
- Build or manage advertising audiences
- Limit repeated advertisements
- Deliver advertisements that may be more relevant to visitors on other websites and services
Google and related providers may receive device identifiers, cookie identifiers, Internet Protocol addresses, advertisement information, Site activity, and purchase or conversion events when the applicable technologies are enabled.
Our advertising accounts and tracking may be managed by third-party agencies or contractors acting on our behalf.
Klaviyo and Marketing Technologies
We use Klaviyo to provide email signup forms, marketing communications, and related customer-engagement services.
Depending on the features enabled, Klaviyo may collect:
- Email addresses and other information submitted through signup forms
- Marketing consent and subscription status
- Email opens and clicks
- Products and pages viewed
- Shopping-cart activity
- Other Site activity associated with an identifiable visitor
Klaviyo may receive customer, order, and subscription information from Shopify as part of its integration with our store.
Embedded Content and Third-Party Features
The Site may contain videos, including Vimeo-hosted videos, store-locator features, maps, reviews, social-media features, and other content provided by third parties.
These providers may collect information when you interact with their content. Depending on how the content is configured, information may also be collected when the page containing the content loads.
3. Your Consent and Cookie Choices
Where the Site displays a cookie banner or privacy-preference control, you may be given options to accept, decline, or manage non-essential Tracking Technologies.
When consent is required, we use our privacy controls to manage non-essential technologies according to your selections.
By selecting “Accept,” or by enabling a category of Tracking Technologies through the privacy controls, you consent to the use of the technologies you have allowed and to the collection, use, and disclosure of associated information as described in this Privacy Policy.
You may decline non-essential Tracking Technologies. Declining will not prevent you from browsing the Site or purchasing products, although certain personalization, advertising, or embedded features may not function as intended.
You may review or change your selections through the Cookie Preferences, Your Privacy Choices, or similar privacy link available on the Site.
Essential technologies will continue to operate where necessary to provide the Site, complete transactions, remember your privacy selections, and maintain security.
4. Sources of Personal Information
We collect personal information from:
- You, when you place an order, create an account, submit an application, complete a form, subscribe, contact us, or otherwise provide information
- Your browser or device through cookies and similar technologies
- Shopify and Shopify applications
- Payment processors
- Shipping and fulfillment providers
- Advertising and measurement providers
- Email and marketing providers, including Klaviyo
- Fraud-prevention and security providers
- Social-media platforms
- Retailers, distributors, and business partners
- Other companies that assist us in operating our business
5. How We Use Personal Information
We may use personal information to:
- Operate, maintain, secure, and improve the Site
- Process orders, payments, shipping, returns, exchanges, and refunds
- Create and manage customer accounts
- Review and administer retail, wholesale, farm, commercial agriculture, licensed cultivation, and distributor applications
- Respond to inquiries and provide customer service
- Communicate about orders, accounts, products, and services
- Send marketing communications where permitted
- Manage email and marketing preferences
- Understand Site traffic and customer engagement
- Measure and improve advertising
- Attribute purchases and other actions to advertising campaigns
- Provide relevant marketing and advertising
- Detect, investigate, and prevent fraud, security incidents, misuse, and illegal activity
- Maintain tax, accounting, regulatory, and business records
- Comply with legal and regulatory requirements
- Establish, exercise, or defend legal claims
- Enforce our agreements and protect our rights, customers, business, and property
- Complete a merger, sale, financing, restructuring, or other business transaction
- Carry out another purpose disclosed when the information is collected or with your permission
We will not use personal information for materially different or incompatible purposes without providing appropriate notice.
6. Shopify and Payment Services
Our online store is hosted through Shopify. Shopify provides the ecommerce platform and infrastructure we use to display products, manage accounts, process orders, and operate our store.
Shopify and its service providers may process personal information on our behalf and may process certain information for purposes described in Shopify’s privacy notices and terms.
Where Shopify Network Intelligence or other Shopify enhanced services are enabled, Shopify may process customer and Site activity information to provide those services, subject to applicable settings and privacy choices.
Payment information is collected and processed by Shopify and our payment providers. We generally do not directly receive or store your complete payment-card number.
We may receive limited payment information, such as:
- Payment method
- Last four digits of a payment card
- Billing address
- Transaction status
- Fraud or risk information
Payment providers maintain their own privacy and security practices, including applicable Payment Card Industry Data Security Standard requirements.
7. How We Disclose Personal Information
We may disclose personal information to:
- Shopify and ecommerce application providers
- Payment processors and financial institutions
- Shipping, fulfillment, and delivery providers
- Website hosting, infrastructure, and security providers
- Email and marketing providers, including Klaviyo
- Advertising, conversion-measurement, and analytics providers, including Google
- Advertising agencies and contractors acting on our behalf
- Customer-service and communications providers
- Fraud-prevention and identity-verification providers
- Tax, accounting, regulatory, and compliance providers
- Attorneys, accountants, auditors, insurers, and other professional advisers
- Government authorities, regulators, courts, or law-enforcement agencies when required or permitted by law
- Parties necessary to protect our rights, safety, customers, business, or property
- A buyer, successor, investor, lender, or other party involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or other business transaction
We may also disclose personal information at your direction, with your permission, or as otherwise explained when the information is collected.
Some providers process personal information solely on our behalf. Advertising, analytics, social-media, and embedded-content providers may also process certain information under their own privacy policies.
8. Sale, Sharing, and Targeted Advertising
We do not sell personal information in exchange for money.
However, when advertising technologies are enabled, we may disclose cookie identifiers, device identifiers, Internet Protocol addresses, Site activity, approximate location, advertisement interactions, and purchase or conversion events to advertising providers.
Under certain state privacy laws, these activities may be considered a “sale,” “sharing,” “cross-context behavioral advertising,” or “targeted advertising,” even though no money is exchanged.
The categories that may be involved include:
- Identifiers
- Internet and network activity
- Approximate geolocation information
- Commercial and transaction information
- Preferences and inferences
The recipients are advertising, social-media, measurement, and analytics providers.
You may opt out by:
- Using the Your Privacy Choices or Data Sharing Opt-Out link on the Site
- Declining advertising technologies through the Site’s Cookie Preferences
- Enabling a legally recognized browser-based opt-out preference signal, such as Global Privacy Control
Because privacy preferences may be stored through your browser, you may need to make your selection again if you use another browser or device or clear your cookies.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
9. Global Privacy Control and Do Not Track Disclosures
We process legally recognized opt-out preference signals, including Global Privacy Control, as a request to opt out of the sale or sharing of personal information for the browser or device sending the signal, where required by applicable law and supported by our Site’s privacy settings.
Some browsers also provide a legacy “Do Not Track” setting. Because there is no universally accepted standard governing how websites should interpret Do Not Track signals, the Site does not currently respond separately to legacy Do Not Track signals.
This does not affect our processing of Global Privacy Control or other opt-out preference signals that we are legally required to honor.
As explained in this Privacy Policy, third-party advertising, analytics, marketing, and embedded-content providers may collect information about your online activities over time and across different websites when their technologies are active.
10. Email and SMS Marketing
When you subscribe to our emails, we may send information about products, promotions, company news, educational content, and other updates.
You may unsubscribe at any time through the unsubscribe link included in a marketing email or by contacting us.
Even after unsubscribing from marketing, you may continue to receive non-promotional communications relating to:
- Orders and deliveries
- Customer accounts
- Customer-service inquiries
- Product safety
- Legal or regulatory notices
- Other transactions
If we offer SMS or text-message marketing, you may opt out by replying STOP or following the instructions included in the message. Message and data rates may apply.
Promotional Offers and Financial Incentives
From time to time, we may offer an optional discount, promotional code, loyalty benefit, or other benefit in connection with subscribing to marketing communications, creating an account, or participating in a promotion.
The applicable terms will be presented when the offer is made.
Participation is voluntary. You may withdraw from the program by unsubscribing or contacting us. Withdrawing will not affect a discount or benefit that has already been properly earned or used.
The value of a promotional offer is reasonably related to the anticipated value of the customer relationship and information provided, taking into account factors such as the cost of administering the program and the value of marketing and customer engagement.
11. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have the right to:
- Access, correct, or delete your personal information
- Receive a portable copy of certain personal information
- Learn how we collect, use, and disclose your information
- Opt out of the sale or sharing of personal information and targeted advertising
- Withdraw consent where processing is based on consent
- Appeal a decision concerning a privacy request
- Exercise your privacy rights without unlawful discrimination
To submit a privacy request, contact us using the information in the Contact Us section. You may also use the privacy-choice links available on the Site to manage advertising and data-sharing preferences.
We may take reasonable steps to verify your identity before completing a request. An authorized agent may submit a request on your behalf where permitted by law.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete and support transactions
- Provide products and services
- Maintain customer accounts
- Administer business applications
- Maintain tax, accounting, regulatory, and business records
- Honor marketing opt-outs and privacy choices
- Resolve disputes
- Prevent fraud and address security incidents
- Enforce agreements
- Establish or defend legal claims
- Meet legal and regulatory obligations
Retention periods vary depending on the category of information, the purpose for which it was collected, legal requirements, and whether the information is needed to protect our rights.
Generally:
- Order and transaction records are retained for the period required by tax, accounting, warranty, product-safety, and other laws.
- Account information is retained while an account is active and for a reasonable period afterward.
- Business application information is retained while the relationship is active and for a reasonable period afterward.
- Marketing contact information is retained until you unsubscribe and afterward as necessary to honor your opt-out.
- Customer-service communications are retained as reasonably necessary to address the inquiry, resolve disputes, maintain business records, and defend claims.
- Cookie and tracking information is retained for the lifespan of the applicable cookie or the period established by the relevant provider.
We may retain deidentified or aggregated information that cannot reasonably be linked to you.
13. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Payment transactions are processed through providers that maintain applicable payment-card security standards.
No method of transmission over the Internet or electronic-storage system is completely secure. We therefore cannot guarantee absolute security.
14. Children’s Privacy
The Site and our products are intended for adults and are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13.
We do not knowingly sell or share personal information belonging to anyone under 16 for cross-context behavioral advertising or targeted advertising.
Our products are pesticides and are intended to be purchased and used by adults in accordance with product labels and applicable laws.
A parent or guardian who believes a child has provided personal information to us may contact us to request its deletion.
15. Visitors Outside the United States
We and our service providers primarily process personal information in the United States and may process information in other countries.
Privacy and data-protection laws in those countries may differ from the laws where you live.
Where applicable, our legal bases for processing personal information may include:
- Performance of a contract, such as processing and delivering an order
- Compliance with legal obligations
- Our legitimate interests in operating, securing, and improving our business
- Your consent, including consent to non-essential cookies or marketing where required
Where required, international transfers are handled through legally recognized transfer mechanisms used by us or our service providers.
16. Third-Party Websites and Services
The Site may contain links to third-party websites, applications, retailers, distributors, certifying bodies, social-media platforms, and other services.
We do not control and are not responsible for the privacy, security, content, or practices of third parties.
Once you leave the Site or interact directly with a third-party service, that third party’s privacy notice applies. We encourage you to review its privacy practices.
17. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, technology, services, privacy practices, or legal obligations.
We review the Policy periodically and update the Last Updated date when changes are made.
Material changes may also be communicated through the Site, by email, or by another appropriate method.
The version posted on the Site is the current version.
18. Contact Us
For questions about this Privacy Policy, to submit a privacy request, or to appeal a decision concerning a request, contact:
Privacy Compliance Officer
Plant Protector Inc.
Doing business as Lost Coast Plant Therapy
PO Box 179
Loleta, CA 95551
United States
Email: admin@lostcoastplanttherapy.com
